DC Government Resource Center: Consumer Protection 101
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Consumer Protection 101
 
District of Columbia Consumer Protection Laws
The consumer protection law that the Office of Consumer Protection (OCP) of the Department of Consumer and Regulatory Affairs and the Office of Consumer and Trade Protection Section of the Office of the Attorney General (OAG) enforces is the Consumer Protection Procedures Act (DC Official Code § 28-3901 et. seq.). It prohibits merchants from committing various deceptive and unfair practices against consumers.
 
There is also a private right of action under this law under which a person may recover or obtain: a) treble damages, or $1500 per violation, whichever is greater, payable to the consumer; b) reasonable attorney's fees; c) punitive damages; and d) an injunction against the use of the unlawful trade practices.

 
Select from the following links to view the DC consumer protection laws.
DCRA now offers website visitors the opportunity to check if a business is licensed in the following categories: All housing licenses, motor vehicle sales, service and repair, and home improvement contractors. You can search by address, name or entire list.

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Consumer Information Center
 
Automobiles
Read detailed information for the new and used car buyers, including pricing, financing, trade-ins, service contracts, and a consumer worksheet.
 
Charities
Spot scams when solicited for donations by phone, email and face-to-face interactions.
 
Clothing
Find labeling information and resources.
 
Learn how to obtain credit, maintain credit, and credit collection, including specific information on student loan indebtedness.
 
Discover resources from reducing teen drinking to generic drug laws and at-home genetic tests.
 
Learn ways to increase energy efficiency in the home, including advice on whether to purchase energy-efficient appliances and products.
 
Compare products and services and read considerations when choosing a funeral provider.
 
Find more information on the District's effort to eliminate home improvement contractor fraud.
 
Take steps to make it more difficult for a crook to capture your card or card numbers, and how learn how to report losses and fraud.
 
Learn how the National Do Not Call Registry makes it easier and more efficient for consumers to reduce the number of unwanted telemarketing sales calls they receive.
 
Follow practical tips from the federal government and the technology industry to help you be on guard against Internet fraud, how to secure your computer, and how to protect your personal information.
 
Read consumer alerts about tobacco use.
 
Gain awareness regarding "bargain" vacation offers and gas-saving claims for automotive devices or oil and gas additives.

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Consumer Protection 101
Consumer Protection information from A-Z: includes facts, laws and how to spot scams. 
Consumer Protection 101
 
Submit Complaint
How to file a complaint or send anonymous tips.
Submit a complaint

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